About FirstPhoneShop - Formed in 1999 as a small UK mail-order business. In March 2000 we launched our first commercial grade ecommerce web site. In June 2000 we ventured into the mobile phone accessories market and our online presence rapidly increased. Since our humble beginnings, we have expanded our product range continuously. We now sell in excess of 150000 different products yet still specialise in our core products, namely, mobile phone accessories.
Terms & Conditions
Please read these terms carefully, and print and keep a copy of them for your reference.
No-Quibble Money Back Guarantee - The Distance Selling Regulations state that goods may be returned for a refund within 7 working days. This commences the day following receipt of the goods.
Delivery Timespan - Estimated delivery times from your order being placed to being delivered (using our standard delivery methods) are as shown below :
If your order has not arrived within the timespans noted above you are more than welcome to contact us and we can provide you with a delivery update. Please CLICK HERE and we will reply to you within 24-48 hours (Monday-Friday, excluding Bank Holidays).
NB: For your information the legal requirement of the Distance Selling Regulations is that sellers deliver goods within 28 days beginning the day after the day the order is placed. If we can not deliver your goods within our noted timespans (as above) we will send an email to giving you the opportunity to cancel your order.
Dispatch times - Estimated dispatch times are detailed above each product / group of products. We aim to dispatch all orders placed before 8.00am Monday to Friday on the same day. However, on occasions, certain products may be out of stock, or we may have reached our daily dispatch capacity. On these occasions the ordered product/s will be dispatched as soon as possible.
Product Information - All products sold by FirstPhoneShop are of the highest quality and many are manufactured / supplied by ISO 9001 registered companies. Where required, products are CE approved.
About us - This website is owned and operated by partners : D.P.E Hind B.Sc & L.D Hind.
VAT number: GB 755 3891 94
Fax: 0207 117 4824 (International - 0044 207 117 4824)
If you need to contact us, please CLICK HERE
Making a contract with us - When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received your order. Once we have confirmed the price and availability of the goods we will accept your order and a contract will then exist between us. We will not take payment from you until we have accepted your order. In the unlikely event that the goods are no longer available, we have made a pricing mistake, or that the goods can not be obtained within the noted timespan above we will advise you of this by email.
Order shortages - If your order comprises multiple items and any items are out of stock the total order value will be reduced to account for the missing item/s. If we can not deliver the remainder of your order within the noted timespan above a note will be included with your order. If a paid delivery charge has been selected this will still be applicable.
Please note ref. multiple item products : If a multiple item product has been purchased, eg. a 4 piece mobile phone / PDA accessory pack costing £7.95 and one of the four items within is currently unavailable we will email you to advise and give you the opportunity to cancel your order.
How to place and order - We offer two convenient ways of placing orders.
Product ordering information (Internet) - To order a product On-Line using a Credit or Debit card please click the respective Buy button below a product. If you require another product please click the Continue Shopping button from within the cart to return to your last viewed page. If you wish to amend the quantity of an item this can be done by entering the required number in the 'Quantity' box of the cart. Once this is complete click the 'Recalculate' button. When you are ready to proceed click the Go to payments button. Fill in the Invoice details and Delivery address (if different) sections and click the Continue button. Select the Debit or Credit card option and click the Continue button. Finally, fill in the Card details section and click Continue to submit your order. We will send you an e-mail to confirm that we have received your order. Ordering is available in English language only. Payment is accepted in GBP only.
Our Credit / Debit card entry page is safe, secure and encrypted (Click File then Properties whilst on the credit / debit entry page for verification). This means that 3rd parties can not see the information you are entering. We accept all major Credit / Debit cards with the exception of American Express.
Product ordering information (Post) - To order a product by post using either a Cheque or Postal Order as payment please include the following details : Product/s required, Quantity of product/s required, Total price, Your name, Your full postal address, A contact phone number and email address. Please post the above information to us at : FirstPhoneShop, Unit A3, Enterprise Park, Brunel Drive, Newark, Nottinghamshire, United Kingdom. NG24 2DZ complete with your Cheque or Postal Order payable to FirstPhoneShop. We do not advise sending cash. Ordering is available in English language only. Payment is accepted in GBP only.
Product ordering information (Fax) - To order a product by Fax using either a Credit or Debit card as payment please include the following details : Product/s required, Quantity of product/s required, Total price, Your name, Your full postal address, Credit/Debit card details - Including : Card number, Expiry date, Valid-from date (where applicable), Issue number (where applicable), and the 3 or 4 digit security number from the reverse of your card. Please also include a contact telephone number and your email address. Please Fax the above information to us on : 0207 117 4824 (International - 0044 207 117 4824). Ordering is available in English language only. Payment is accepted in GBP only.
Customers within the EU - We welcome all orders from within the EU. VAT at 20.0% is included within our website price for your purchase.
Customers outside the EU - We welcome all orders from outside the EU. Sales tax is not included in our website price for your purchase. All purchases sent to customers outside the European Union include a customs declaration. The customs declaration lists the contents of the package/s and their value. You may be charged by your local authorities for import of goods when the goods arrive in your country. As the purchaser, these charges are your responsibility. Please contact your local authorities for details as regulations vary considerably between countries.
Cancellation and returns for unwanted goods - Under the Distance Selling Regulations you can cancel your contract at any time up to 7 working days after the day of delivery. To do this, please e-mail us or write to us. You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future. If you cancel, you must return the goods to us at your own expense. You must ensure that the goods are packaged adequately to protect against damage. If you fail to return the goods, we will collect them, and we will charge you the direct cost of collection. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value. This cancellation policy does not affect your legal rights for example, if goods are faulty or mis-described. All moneys paid will be refunded within 28 days.
Return information - Please send the goods to : FirstPhoneShop, Unit A3, Enterprise Park, Brunel Drive, Newark, Nottinghamshire, United Kingdom. NG24 2DZ. Please enclose your order number, your address and your original Credit / Debit card receipt (if ordered over the internet).
Faulty Goods - No matter how robust our suppliers quality procedures are coupled with our own in-house batch testing sometimes a faulty item can slip through the net. If you have received a faulty product then we deeply apologise for the issue and will do our very best to rectify the situation immediately. Please send us an email CLICK HERE describing the nature of the fault.
Please also kindly include the following - This will help to investigate more quickly speeding up our reply :
* Your order number.
We will reply to you within 24-48 hours by email (Monday-Friday, excluding Bank Holidays).
If the product is found to be faulty upon receipt the price paid as well as the standard rate of 2nd class return postage will also be refunded.
Undelivered / Lost Goods - A delivery note should be left if you are out at the time of delivery - especially if the parcel is of a large or heavy nature. If after the noted timespan above from the date of your order your good/s are still undelivered we request if possible that you visit your local Royal Mail sorting office. In many cases an attempt has been made to deliver the good/s. If no one was present to sign for the delivery, or if the parcel was too large to fit through a letter box it will have been returned to the postal sorting office / depot. They are generally stored for a period of 5 - 10 days. If after this period of time the good/s have still not been collected they will be returned to us (returned post can take up to 5 weeks). If the good/s are either not at your local sorting office / depot or in the process of being returned to us please contact us.
Complaints - We want to give all our customers an excellent service. But sometimes we might get it wrong. If we do, we want to know how we can fix it. We've developed the complaints procedure explained below, which gives you two ways to contact us if you have a problem.
Most customer concerns can be resolved through our dedicated customer service email CLICK HERE. Please email us first and remember to include your order number as this will help us to deal with your complaint more efficiently. Whilst we do our utmost to ensure your complaint is resolved to your satisfaction at your initial point of contact, there may be occasions where you are still not satisfied with the response you have received. If this is the case, 'Stage 2' of the process has been designed to assist you. Our response time is 24-48 hours (this excludes Bank Holidays / Weekends).
Please write to our 'Customer Relations Department' who will look into the issue.
Customer Relations Department