About Us

About FirstPhoneShop - Formed in 1999 as a small UK mail-order business. In March 2000 we launched our first commercial grade ecommerce web site. In June 2000 we ventured into the mobile phone accessories market and our online presence rapidly increased. Since our humble beginnings, we have expanded our product range continuously. We now sell in excess of 150000 different products yet still specialise in our core products, namely, mobile phone accessories.

Location - We operate from a modern warehouse in the historical town of Newark, Nottinghamshire in the heart of the English countryside.

Customer feedback - Below is just a small selection of our feedback received from both UK and overseas customers.

* WOW talk about fast delivery I only waited 1 day !!!.
* Excellent item and service. Very quick delivery.
* Prodotti ok, transazione perfetta e veloce.
* Good, simple product. Excellent value.
* Great to do business with fast delivery will use again.
* Nice doing business with you.
* Great Items. Fast Delivery.
* Excellent Thank you.
* Very pleased. Quick, helpful response to my e-mails. Thanks.
* Vendeur sérieux, envoi rapide, objet conforme.
* Excellent. Slight problem, not their fault, was dealt with quickly.
* Able to charge the Navman as I write!.
* Schnelle Lieferung, TOP Ware, jeder Zeit wieder.
* Very efficient, well packaged. Instant revival of a dead Palm.
* Very fast delivery, highly recommended. Many thanks.
* Great service, well packaged, many thanks for 5 star service.
* Excellent - item arrived promptly & as described.
* Received today in good order, many thanks.
* Rapide et sérieux.
* Speedy delivery as usual - Many thanks.
* Excellent well packaged and good quality product. I will buy from you again.
* Hat einwandfrei geklappt - gerne wieder.
* Well pleased ... great gadget ... great service ...
* Arrived today, super fast delivery. Very thankful for the charger!

Terms & Conditions

Please read these terms carefully, and print and keep a copy of them for your reference.

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Delivery Timespan - Estimated delivery times from your order being placed to being delivered (using our standard delivery methods) are as shown below :

Product Type

Delivery Estimate (UK)

Delivery Estimate (Overseas)

Charger

2-14 Working Days

3-28 Working Days

Battery

2-14 Working Days

3-28 Working Days

Car Bodykit (or similar item)

2-6 Weeks

2-6 Weeks

Other Items

2-14 Working Days

3-28 Working Days

If your order has not arrived within the timespans noted above you are more than welcome to contact us and we can provide you with a delivery update. Please CLICK HERE and we will reply to you within 24-48 hours (Monday-Friday, excluding Bank Holidays).

NB: For your information the legal requirement of the Distance Selling Regulations is that sellers deliver goods within 28 days beginning the day after the day the order is placed. If we can not deliver your goods within our noted timespans (as above) we will send an email to giving you the opportunity to cancel your order.

Dispatch times - Estimated dispatch times are detailed above each product / group of products. We aim to dispatch all orders placed before 8.00am Monday to Friday on the same day. However, on occasions, certain products may be out of stock, or we may have reached our daily dispatch capacity. On these occasions the ordered product/s will be dispatched as soon as possible.

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Product Information - All products sold by FirstPhoneShop are of the highest quality and many are manufactured / supplied by ISO 9001 registered companies. Where required, products are CE approved.

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About us - This website is owned and operated by partners : D.P.E Hind B.Sc & L.D Hind.

FirstPhoneShop
Unit A3
Enterprise Park
Brunel Drive
Newark
Nottinghamshire
United Kingdom
NG24 2DZ

VAT number:  GB 755 3891 94

Fax: 0207 117 4824 (International - 0044 207 117 4824)

If you need to contact us, please CLICK HERE

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Making a contract with us - When you place an order with us, you are making an offer to buy goods.  We will send you an e-mail to confirm that we have received your order. Once we have confirmed the price and availability of the goods we will accept your order and a contract will then exist between us. We will not take payment from you until we have accepted your order. In the unlikely event that the goods are no longer available, we have made a pricing mistake, or that the goods can not be obtained within the noted timespan above we will advise you of this by email.

Order shortages - If your order comprises multiple items and any items are out of stock the total order value will be reduced to account for the missing item/s. If we can not deliver the remainder of your order within the noted timespan above a note will be included with your order. If a paid delivery charge has been selected this will still be applicable.

Please note ref. multiple item products : If a multiple item product has been purchased, eg. a 4 piece mobile phone / PDA accessory pack costing £7.95 and one of the four items within is currently unavailable we will email you to advise and give you the opportunity to cancel your order.

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How to place and order - We offer two convenient ways of placing orders.

Product ordering information (Internet) - To order a product On-Line using a Credit or Debit card please click the respective ‘Buy’ button below a product. If you require another product please click the ‘Continue Shopping’ button from within the cart to return to your last viewed page. If you wish to amend the quantity of an item this can be done by entering the required number in the 'Quantity' box of the cart. Once this is complete click the 'Recalculate' button. When you are ready to proceed click the ‘Go to payments’ button. Fill in the ‘Invoice details’ and ‘Delivery address (if different)’ sections and click the ‘Continue’ button. Select the ‘Debit or Credit card’ option and click the ‘Continue’ button. Finally, fill in the ‘Card details’ section and click ‘Continue’ to submit your order. We will send you an e-mail to confirm that we have received your order. Ordering is available in English language only. Payment is accepted in GBP only.

Our Credit / Debit card entry page is safe, secure and encrypted (Click ‘File’ then ‘Properties’ whilst on the credit / debit entry page for verification). This means that 3rd parties can not see the information you are entering. We accept all major Credit / Debit cards with the exception of American Express.

Product ordering information (Post) - To order a product by post using either a Cheque or Postal Order as payment please include the following details : Product/s required, Quantity of product/s required, Total price, Your name, Your full postal address, A contact phone number and email address. Please post the above information to us at : FirstPhoneShop, Unit A3, Enterprise Park, Brunel Drive, Newark, Nottinghamshire, United Kingdom. NG24 2DZ complete with your Cheque or Postal Order payable to ‘FirstPhoneShop’. We do not advise sending cash. Ordering is available in English language only. Payment is accepted in GBP only.

Product ordering information (Fax) - To order a product by Fax using either a Credit or Debit card as payment please include the following details : Product/s required, Quantity of product/s required, Total price, Your name, Your full postal address, Credit/Debit card details - Including : Card number, Expiry date, Valid-from date (where applicable), Issue number (where applicable), and the 3 or 4 digit security number from the reverse of your card. Please also include a contact telephone number and your email address. Please Fax the above information to us on : 0207 117 4824 (International - 0044 207 117 4824). Ordering is available in English language only. Payment is accepted in GBP only.

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Delivery - Details of delivery costs, options and delivery estimates. Please also see ‘Delivery Timespan’ futher up this page.

UK Delivery & Overseas Delivery - Free for all orders.

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Customers within the EU - We welcome all orders from within the EU. VAT at 20.0% is included within our website price for your purchase.

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Customers outside the EU - We welcome all orders from outside the EU. Sales tax is not included in our website price for your purchase. All purchases sent to customers outside the European Union include a customs declaration. The customs declaration lists the contents of the package/s and their value. You may be charged by your local authorities for import of goods when the goods arrive in your country. As the purchaser, these charges are your responsibility. Please contact your local authorities for details as regulations vary considerably between countries.

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Cancellation and returns for unwanted goods -If for whatever reason you change your mind and would like to return your order after delivery, we are happy to refund or exchange your purchase as long as it is unopened and in its original packaging. This option is available for 21 days after delivery. Following The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations, we will accept items back even if you have opened the goods to inspect them. You are entitled to a refund as long as you inform us of your decision to cancel within 14 calendar days from the day after delivery of the goods. The goods must be in an ‘as new’ condition. Whilst the goods are in your possession you must take reasonable care of them.

There are three ways to refund / cancel your purchase :

1)
You can return the product to our unit with your receipt, bringing the card you paid with so we can credit it. When returning opened products to us, you should do so without undue delay and, in any event, not later than 14 days from the day on which you communicate to us your decision to cancel.
2) You can cancel your order via email : CLICK HERE (Please provide your name, postcode, and phone number along with any other relevant information such as your order number or other purchase details).
3) You may also use the cancellation form : CLICK HERE

You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future. If you cancel, you must return the goods to us at your own expense. You must ensure that the goods are packaged adequately to protect against damage. If you fail to return the goods, we will collect them, and we will charge you the direct cost of collection. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value. This cancellation policy does not affect your legal rights for example, if goods are faulty or mis-described. All moneys paid will be refunded within 28 days.

Return information - If returning goods via a postal / courier service, please sent to : Unit A3, Enterprise Park, Brunel Drive, Newark, Nottinghamshire, United Kingdom. NG24 2DZ.

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Faulty Goods - No matter how robust our suppliers quality procedures are coupled with our own in-house batch testing sometimes a faulty item can slip through the net. If you have received a faulty product then we deeply apologise for the issue and will do our very best to rectify the situation immediately. Please send us an email CLICK HERE describing the nature of the fault.

Please also kindly include the following - This will help to investigate more quickly speeding up our reply :

* Your order number.
* Your daytime telephone number.
* Your e-mail address.

We will reply to you within 24-48 hours by email (Monday-Friday, excluding Bank Holidays).

If the product is found to be faulty upon receipt the price paid as well as the standard rate of 2nd class return postage will also be refunded.

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Undelivered / Lost Goods - A delivery note should be left if you are out at the time of delivery - especially if the parcel is of a large or heavy nature. If after the noted timespan above from the date of your order your good/s are still undelivered we request if possible that you visit your local Royal Mail sorting office. In many cases an attempt has been made to deliver the good/s. If no one was present to sign for the delivery, or if the parcel was too large to fit through a letter box it will have been returned to the postal sorting office / depot. They are generally stored for a period of 5 - 10 days.  If after this period of time the good/s have still not been collected they will be returned to us (returned post can take up to 5 weeks). If the good/s are either not at your local sorting office / depot or in the process of being returned to us please contact us.

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Complaints - We want to give all our customers an excellent service. But sometimes we might get it wrong. If we do, we want to know how we can fix it. We've developed the complaints procedure explained below, which gives you two ways to contact us if you have a problem.

Stage 1

Most customer concerns can be resolved through our dedicated customer service email CLICK HERE. Please email us first and remember to include your order number as this will help us to deal with your complaint more efficiently. Whilst we do our utmost to ensure your complaint is resolved to your satisfaction at your initial point of contact, there may be occasions where you are still not satisfied with the response you have received. If this is the case, 'Stage 2' of the process has been designed to assist you. Our response time is 24-48 hours (this excludes Bank Holidays / Weekends).

Stage 2

Please write to our 'Customer Relations Department' who will look into the issue.

Customer Relations Department
FirstPhoneShop
Unit A3
Enterprise Park
Brunel Drive
Newark
Notts.
NG24 2DZ
UK

You can be assured of our personal attention in resolving the outstanding problem promptly. When contacting us please remember to include all necessary details, including :

* Your order number.
* Your daytime telephone number.
* Your e-mail address.
* Your full postal address.
* The nature of the issue.
* Any previous contact that you have had with us (if applicable).

Upon receipt of a 'Stage 2' complaint we will telephone or email you directly between the hours of 9am & 5pm (Mon-Fri) with a complaint reference number and also to discuss the details of the complaint. Contact will be made within 24-48 hours. Your case investigation will begin within 5 working days of us receiving your letter and any updates will be advised by telephone or email. All ‘Stage 2’ complaints are recorded electronically and closed once a solution has been reached.
If, in the unlikely event that we reach a 'deadlock' situation with your complaint after 8 weeks, we will confirm that there is nothing more we can do by either telephone or email. You can then refer the dispute to Consumer Direct or your local Citizens Advice Bureau for an unbiased opinion.

Comments either good or bad regarding our website or service are greatly appreciated and will be considered and acted upon where applicable.

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Specific Product Information - Specific product information relating to unlocking codes, unlocking solutions, data cables, universal products and car bodykits / styling.

Unlocking solutions - All solutions have been fully tested under Windows 95 and 98. If you have a later version of Windows (ie. Windows XP, Windows 7 etc.) on your computer / laptop you can still enable programs designed to work under Windows 95 and 98 to run on your PC - Please visit www.Microsoft.com for details on how to enable this program compatibility feature.

Data Cables - Please note that appropriate software is required for a data cable to function. This is supplied free of charge with some cables when we have it available. Otherwise it can be included on a CD supplied with your mobile phone / PDA or from the phone manufacturer themselves. Failing this, a search of the internet may help. Without software a data cable will not function as there is no means of communication between the PC / Laptop and the Mobile phone / PDA.

Universal Products - We list products for many thousands of different mobile phone / PDA models within this website. In some instances products listed for certain models may be ‘Universal’ meaning they will also fit many other types of mobile phone, they may also be labeled for a model other than the one that it was ordered for. This applies to the following products : Accessory packs (one or multiple items within), Chargers, Carry cases / pouches, Data cables, Handsfree kits, Car holders, Magnetic holders, Neck straps, Signal boosters and Radiation S

Car Bodykits and Styling - All fibreglass, GRP, Carbon Fibre and Carbon Kevlar products are manufactured to order from raw materials. Once an order has been placed the manufacturing process starts within 1-3 working days. Before placing an order for one of these items please ensure that you are a) prepared to wait the 2-6 weeks for delivery, b) you are ordering the correct product for your make / model of vehicle and c) that you are not going on holiday during this time span (otherwise the product will be returned to the respective moulder). If in doubt, please contact us first.

If you are from outside the UK we require faxed verification before we can process your order. Details of how to do this are shown on each page within this section. Sadly we can not accept orders from customers outside the EU as the size / weight of these items makes the shipping cost uneconomical.

Should an attempt be made to deliver a car bodykit / styling product and you are not available to receive the delivery, a note should be left for you to contact the courier to arrange a future delivery date. PLEASE CONTACT THE COURIER IMMEDIATELY!. If you fail to contact the courier within approximately 2-5 days the product will be returned to the respective moulder within Europe (or to ourselves). This return process can take up to 4 weeks.

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WEEE Regulations - The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment.  The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge. The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK.
• Much of the UK’s WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health.
• Many electrical items that we throw away can be repaired or recycled.  Recycling items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill. 
Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites. FirstPhoneShop is obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us. For example, if a customer bought a new mobile phone charger from us we would accept their old mobile phone charger and prevent it from going into a landfill site by disposing of it safely. Customers must return their WEEE item to us within 28 days of purchasing their new item.
Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol shown below:

Goods are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.

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The Waste Batteries and Accumulators Regulations - Under the waste battery regulations, FirstPhoneShop are now offering a take back scheme for all portable waste batteries. You can return your waste batteries to our business premises in person (please do not post). Alternatively, you can find your local recycling facility at www.recyclenow.co.uk

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Fraud - We will not tolerate any attempts to obtain goods by fraudulent means. Any fraudulent action will be reported to the relevant authorities. Please note that internet host IP addresses are recorded when placing an order online.

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Competitors - All information within our website has been created by ourselves. Any copying of content such as : Text, images, HTML code, META tags, ‘Buy’ buttons, drop down boxes, model lists or site structure is prohibited. We regularity enter text / HTML strings into META / search engines to check for duplicate content. Dropshippers, companies and individuals for whom we process / dispatch orders are excluded from the above, however, any dropshippers, companies or individuals who we discover are using any of our content to sell products without us processing the order will be prosecuted.